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Frequently Asked QuestionsEverything you need to know about ExPivot Labs

Find answers to common questions about our products, services, and company. Can't find what you're looking for? We're here to help!

ExPivot Labs is a cutting-edge technology company based in Kenya, specializing in building innovative software solutions for African markets and beyond. We focus on ISP management platforms, AI-powered applications, fintech solutions, and custom software development that addresses real-world challenges in emerging markets.

ISP Man is our comprehensive ISP management platform that streamlines your entire operation. It includes automated billing systems, real-time network monitoring, customer portal integration, bandwidth management, and detailed analytics. It's designed specifically for African ISPs to manage their infrastructure efficiently and scale their business.

Yweri is our AI-powered financial assistant that helps users track expenses, analyze spending patterns, set budgets, and make informed financial decisions. It uses machine learning to provide personalized insights and recommendations, making financial management accessible and intelligent for everyone.

Yes! We provide end-to-end custom software development services including web applications, mobile apps, AI/ML solutions, cloud infrastructure setup, and system integrations. We work closely with clients to understand their unique requirements and deliver tailored solutions that drive business growth.

We use modern, scalable technologies including React, Next.js, Node.js, Python, TypeScript, PostgreSQL, Redis, MongoDB, Docker, Kubernetes, AWS, and various AI/ML frameworks. We choose the best technology stack for each project based on requirements, scalability needs, and long-term maintainability.

Our pricing varies depending on the project scope, complexity, and requirements. For ISP Man, we offer flexible subscription plans starting from competitive rates. For custom development, we provide detailed proposals after understanding your specific needs. Contact us for a personalized quote and consultation.

Absolutely! We offer comprehensive support and maintenance packages for all our products and custom solutions. This includes regular updates, bug fixes, performance optimization, security patches, and technical support. We believe in long-term partnerships with our clients.

Yes, while we're based in Kenya and focus on African markets, we work with clients globally. We have experience working across different time zones and have successfully delivered projects for clients in Africa, Europe, and beyond. Our remote collaboration processes are well-established and efficient.

Project timelines vary based on scope and complexity. Simple web applications might take 4-8 weeks, while complex enterprise solutions can take 3-6 months or more. We provide detailed project timelines during the planning phase and keep you updated throughout the development process.

Yes, we provide comprehensive training for all our solutions, including user manuals, video tutorials, and hands-on training sessions. For custom solutions, we ensure your team is fully equipped to use and maintain the system effectively.

Still Have Questions?

Our team is ready to help you find the perfect solution for your needs. Get in touch and let's discuss how we can help your business grow.